Ellie Crystal Mesh Bag

Very sweet bag but obviously defective. How was a bag with crystals missing shipped out? Surely Nordstrom is aware of Quality Control or was it assumed the recipient wouldn’t notice? Upon pick up, brought this to the assistant’s attention and asked for a price reduction. She had to ask the assistant “manager” who said NO. Seriously. An item is defective and in her self inflated arrogance and perceived superiority, thinks that’s acceptable customer service? Perhaps promote from within first before hiring inexperienced “managers” who are in desperate need of training.